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Collie is an automated payment reminder service for businesses. You upload your open invoices, and Collie chases them for you: by email, by SMS and by phone, each with a payment link your customer can pay in seconds.

Collie takes the following-up off your hands: at the right moment, through the right channel, on a fixed schedule. A reminder flow runs until it is finished, or stops earlier the moment the invoice is paid. If a customer does not respond at all, you see it in your dashboard and can simply import that invoice again to give it another round.

Collie is built by Collectmaxx, which has been running payment reminder and debt communication flows for large organisations for years. Collie brings that same engine to smaller businesses, without the enterprise contract.

Collie is for any business that sends invoices and does not want to spend its time chasing them. It fits best if you recognise one of these:

• You invoice your customers and a part of them consistently pays late.
• Chasing is done ad hoc, by whoever has time, and often not at all.
• You want to keep a friendly tone, but still be consistent.
• You do not have (and do not want) a collections department.

Typical users are SMEs across dental and healthcare practices, retail, energy, telecom, financial services, and professional services. You do not need an accounting integration or a technical team to start: a spreadsheet of open invoices is enough.

Collie is for business-to-business and business-to-consumer invoicing alike. It is not a debt collection agency: Collie handles friendly pre-collection reminders. What happens after that is your decision.

In four steps:

1. You sign up and sort out your Mollie account. This takes a few minutes. You either connect an existing Mollie account or create one through us. Mollie then verifies your business, which typically takes 1 to 2 business days.
2. You upload your open invoices. A CSV, XLSX, XLS, ODS or XML file with invoice number, amount, due date and your customer's email address and/or mobile number. Collie recognises common column names automatically and lets you correct anything it cannot read before the import starts.
3. Collie picks a reminder flow per invoice. There are three: email and phone (calls and SMS) together, email only, or phone only. Which one an invoice gets depends on the contact details you supplied. Each flow is a fixed sequence of contact moments spread over several days, with a payment link in it. The first reminder goes out on the next business day after the import.
4. The flow stops when the invoice is paid, or when it has run its course. If a payment comes in, the remaining steps are cancelled immediately. The money goes straight into your own Mollie account.

Throughout, your dashboard shows exactly what has happened per invoice: sent, delivered, opened, clicked, paid. Invoices that need your attention (bad contact details, a debtor nobody could reach, a flow that finished without payment) are listed separately so you always know what is left for you to do.

Collie processes personal data of your customers (name, email address, mobile number, invoice details) on your behalf. In GDPR terms you are the controller and Collectmaxx is the processor. A data processing agreement is part of the terms you accept when you sign up.

What that means in practice:

• Purpose limitation. The data you upload is used only to send the reminders you asked for, and to show you the results. It is never sold, never used to build profiles, and never shared with third parties other than the subprocessors needed to deliver a message (email, SMS and telephony providers) and Mollie for the payment itself.
• Hosting in the EU. Collie runs on infrastructure within the European Union.
• Retention. Invoice and contact data is kept for as long as you use Collie and the applicable retention period requires. You can ask for data to be deleted.
• Data subject rights. If one of your customers exercises a right (access, correction, deletion), you handle it as the controller and Collie supports you with everything we hold.
• Security. Access to your account is protected with two-factor authentication. Data is encrypted in transit and at rest.

Our full privacy policy is linked from every signup and login screen.

Email customerservice@collectmaxx.com and a person will answer you.

You can also reach support from inside the app: the status and error screens have a "Get in touch" link that opens a pre-filled email so you do not have to explain where you got stuck.

Have these ready:

• Your business details: company name, address, Chamber of Commerce number and VAT number.
• A business email address that you can access right away. You confirm it during signup.
• A mobile number: used for two-factor authentication on your account.
• Your bank account details: for Mollie, so you can be paid out.
• A payment method for your own Collie subscription.

That is all. No installation, no accounting integration, no IT involvement.

The signup screen walks you through it and shows exactly where you are:

1. Account. Your name, company details and email address. (~1 minute)
2. Email confirmed. You click the link in the email we send. (~1 minute)
3. Mollie. Here you choose: connect an existing Mollie account, or create a new Mollie account through us. For a new account we pass on the details you already entered, and you complete the signup and the verification (KYC) at Mollie itself. After that you come straight back to Collie. (~2 minutes)
4. Check your details. We pull your company details from Mollie and show them for you to confirm or correct. (~30 seconds)
5. Subscription. You take out your subscription and pay the first month. (~1 minute)
6. Verification. Mollie verifies your business. This is the only step you wait on: typically 1 to 2 business days.

After step 5 you land on a status screen that tracks the rest for you. There is nothing more for you to do there: you can close the tab, and we email you the moment your account is ready. Log back in at any time and you return to that same screen.

Once Mollie has verified you, Collie sets up your reminder flows automatically (that takes a few minutes at most) and you can upload your first file.

Because Collie never touches your money.

Every payment link in a reminder is created on your own Mollie account, so your customer pays you directly. The money lands in your Mollie balance and is paid out to your own bank account on your own payout schedule. Collie only reads whether an invoice was paid, so it knows to stop the reminders.

That has three consequences worth knowing:

• Your customer sees your business as the payee, not ours.
• We cannot hold, delay or deduct anything from your revenue.
• Mollie's verification of your business is what protects both you and your customers against fraud, which is why that step exists.

Connecting Mollie is done through Mollie's own login screen. Collie never sees your Mollie password; you grant a limited permission that you can revoke from your Mollie dashboard at any time.

Then you create one during signup, through us. It is part of the flow, not a detour.

At the Mollie step, choose to create a new account. We pass on the details you already entered so you do not type them twice. You complete the signup and the verification (KYC) at Mollie itself: that is where you supply your bank account and prove your identity. After that you come straight back to Collie.

Mollie then verifies your business. That normally takes 1 to 2 business days, sometimes a bit longer. If Mollie needs something extra from you (a document, a missing detail), Mollie emails you about it, and your Collie status screen says so too, with a link straight to your Mollie dashboard. As soon as Mollie approves you, we continue automatically and send you an email of our own.

The short list:

• Company name, address, Chamber of Commerce number and VAT number
• A business email address you can open now
• A mobile number for two-factor authentication
• Your bank account details (for Mollie, so you can be paid out)
• A payment method for your Collie subscription

And to start sending reminders, one more thing: a file of open invoices, with per invoice at least an amount, a due date, and an email address or mobile number for your customer.

Through the Upload screen, in five steps:

1. Pick your file. CSV, XLSX, XLS, ODS or XML, up to 10 MB. Export it from your accounting package, or build it in Excel. Both work.
2. Check the column mapping. Collie recognises common column names by itself, in Dutch and English and several other languages, and shows you what it matched. You can correct any column or tell Collie to ignore it.
3. Fix what needs fixing. Before anything is sent, Collie flags the rows it is not happy with: missing or unreadable dates, invalid mobile numbers, rows with no email address and no phone number, and due dates that fall too soon (a flow needs about five working days) or on a weekend or public holiday. You correct them in place, accept the suggested dates, or park the problem rows as a separate import to fix later.
4. Confirm. You see exactly how many rows are going in.
5. Done. The import runs, and rows without a usable contact channel are rejected rather than silently dropped. You can see and fix them.

The minimum per invoice is: an amount, a due date, and at least one of email address or mobile number. Everything else (name, invoice number, description, reference, currency) makes the reminders better and your dashboard more useful.

The first reminder goes out on the next business day after the import.

Three:

• Email: the most detailed reminder, with your invoice details and a payment link.
• SMS: short, direct, and read within minutes by most people. Contains the payment link.
• Phone: an automated call in a natural voice that explains the open invoice and can follow up with the payment link by SMS.

All three are included in the subscription. Which channels an invoice gets depends on the contact details you supplied: email and phone together, email only, or phone only.

Collie does not use every channel at once. A flow escalates: it starts with the softest channel and only moves on if there is no payment. If a channel does not work for a specific debtor (the email bounces, the number is not in service), Collie records that and moves on. If no channel reaches someone at all, that invoice lands in your "needs your attention" list with a request for new contact details.

Friendly, short and clearly from you, not from a collections agency.

• Each message addresses your customer by name, names the invoice and the amount, and gives one obvious next step: pay.
• The tone is a reminder, not a threat. Most late payments are oversights, and the messages are written that way.
• Every message contains a payment link, or points to one. Your customer does not need an account, a login or a portal visit to pay.

Reminders are sent at sensible times: business days, during business hours, and calls only within calling windows. Your customer is never called at night or on a Sunday.

They tap the payment link in the reminder and pay in a few seconds, with iDEAL, credit card, Bancontact or whichever payment methods you have enabled on your Mollie account.

No account, no login, no paperwork. The link belongs to that one invoice and is for the full outstanding amount, so there is no risk of them paying the wrong amount against the wrong reference.

Directly, into your own account.

Payments go to your Mollie account, land in your Mollie balance, and are paid out to your own bank account on your normal Mollie payout schedule. Collie never holds your money, takes no percentage of what you recover, and deducts nothing. You pay a subscription for the service, nothing more.

In your Collie dashboard you see what has been recovered: how much of everything you uploaded has been paid, what is still running, and what is closed. Your accounting package still receives the payment exactly as it would from any Mollie transaction.

A flow is the reminder plan for one invoice: a fixed series of contact moments over several days, each on a specific channel, escalating only as long as the invoice stays unpaid. Collie sets your flows up for you when your account is activated. You do not have to design them.

There are three:

• Email and phone: the full sequence of emails, SMS messages and a call.
• Email only: for debtors you have no usable mobile number for.
• Phone only: calls and SMS, for debtors you have no email address for.

Collie picks the right flow per invoice based on the contact details in your file. Beyond that, this is worth knowing:

• Payment stops everything. The moment an invoice is paid, the remaining steps are cancelled. Your customer will never get a reminder for something they have already settled.
• Timing is respected. Steps run on business days, within sensible hours, around weekends and public holidays. That is also why an invoice needs about five working days of runway before its due date.
• Every step is visible. Per invoice you see each step and what it did: sent, delivered, opened, clicked, failed, bounced, no answer, paid.
• A flow always ends somewhere. It closes as paid, as unreachable (no channel worked), or as finished without payment (every reminder went out and was delivered, and there was still no payment). Both of the latter show up in your "needs your attention" list.
• You can run it again. If there is no response at all, you simply import those invoices again and a new round starts. Rows that came back unreachable go along as soon as you have better contact details.

Collie has one subscription:

• €30 per month
• €1.25 per imported invoice

All prices exclude 21% VAT. No percentage of what is recovered: recovering a €5,000 invoice costs the same as a €50 one. Every channel is included: email, SMS and phone.

Once a month, automatically.

• At the end of each period Collie issues an invoice: your subscription plus the invoices you imported during that period.
• The invoice is emailed to you, with the PDF attached, and is always available in the Invoices section of the app.
• It is collected automatically from the payment method you set up at signup.
• You can add extra email addresses that should receive the invoice (your bookkeeper, for example) under My Company. The account owner's address always receives it.

If a collection fails, we email you with a payment link and you have 7 days to pay manually. If the invoice is still unpaid after that, your account is temporarily suspended: you keep read-only access to your data and running reminder flows, but cannot start new imports until it is settled. Pay the outstanding invoice and your account is reactivated. If something is wrong with an invoice, email customerservice@collectmaxx.com before it comes to that. We would rather sort it out with you.